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Information Management

IT & INFORMATION MANAGEMENT


EPS IT & Information Management Services combine our expertise and technology solutions to assist customers in making timely, productive and cost effective decisions regarding IT governance, information content, data management and support services. We are committed to provide a high degree of quality services to our customers within the Department of Defense, Federal Agencies, Aerospace and Defense, Academic Institutions, Commercial Corporations, Local and State Government.

For more information regarding adding value to Information Management.

HELP DESK SERVICES

Call Center EPS provides Our 24/7 call centers, staffed by Help Desk Specialists, Voice/Data Communications Engineers and Information Assurance Security personal provide our customers with outstanding support options to optimize satisfied customer assistance.

Help Desk Services Include:
  • Remedy Ticket Tracking
  • Dental Common Access System Administration
  • Navy Medicine Online Support
  • Juniper Network Connect support
  • Basic hardware troubleshooting of Dell Optiplex 900 series Desktops / Dell Latitude E series Laptops
  • Printers / Scanners Support
  • All Microsoft Program Applications (Excel, Word, Outlook, etc.)
  • Email encryption support
  • Microsoft Operating Systems (Windows XP, 2000, Vista, and Win7) Administration
  • Common Access Card (CAC) Support
  • Actividentity Active Client / Tumbleweed Desktop Validator (CAC applications) Support
EPS develops troubleshooting protocols and procedures (scripts); providing users the ability to create, submit, check status, obtain confirmation and notifications via Remedy-based trouble tickets; and to create a searchable, categorized Knowledge Base and a Frequently Asked Questions database for users to perform their own Tier 0 self-help problem resolution; and on an ongoing basis support trend and problem analysis through standard performance reports and industry standards.

For more information regarding Help Desk Support.

OPERATIONS, ADMINISTRATION & MAINTENANCE (OA&M)

OA M Information Technology OA&M services include:
  • Server administration
  • Website development
  • Design and implement web site and web pages
  • Operate and maintain files and web servers
  • Perform daily server back-up
  • Ensure servers remain compliant with all information security (IAVA) patches
EPS personnel provide:
  • Preventative maintenance
  • Planned and unplanned maintenance on all servers, including SharePoint
  • File transfer
  • Web and SQL
  • Virtual Machine Ware operations and maintenance
  • System training
For more information regarding IT Operations, Administration & Maintenance.

ENTERPRISE RESOURCE PLANNING (ERP)

Info Management EPS designs and implements Enterprise Resource Planning solutions. To support our customer’s growth and evolution, EPS’s IT and Information Management has implemented the Oracle E-Business Suite to map and optimize ERP, a business process supporting and modernizing the following:
  • General Ledger
  • Fixed Assets
  • Treasury, Suppliers and Payments Management
  • Client and Influx Management
  • Acquisitions
  • Inventory
  • Maintenance
  • Price negotiations
  • Investment Projects
  • Human Resources
  • Payroll
  • Contracts management
  • Budget management
  • Statistics and forecast
  • Financial Analysis and Decision Support
  • Document management
  • Training/Learning Management
EPS’s entire software solution includes as many as fifty (50) distinct application and technology modules. As prime contractor, program manager and/or systems integrator, EPS will perform the business analysis, requirements definition, software and hardware design, implementation, testing, user training and roll-out of a new system. For more information regarding Enterprise Resource Planning.

INFORMATION MANAGEMENT

EPS information management assists customers in making timely, productive and cost effective decisions regarding information management and information management technology.

EPS Information Management solutions include:
  • Design & Development
  • Rapid Prototype System Development
  • Software Applications, Including Computer-Based Training
  • Content Management System Configuration Design, Customization
  • Web Applications Development

Consulting

  • Data & Systems Analysis/Integration
  • Functional Requirements Analysis - System Design and Recommendations
  • Business Process Redesign including:
    • Activity and Process Modeling
    • Functional Economic Analysis
    • Activity-Based Costing
  • Technical Manual Specifications and Standards
  • Data Conversion of Page-based Documents to Electronic form, including:
    • SGML / HTML / XML
    • Interactive Electronic Technical Manuals (IETMs) (see note below)
    • Portable Document Format
    • Scanned and Indexed Images
    • Vector (CAD) Graphics
    • Desktop Publishers (Various Popular Formats)

Training

  • SGML / HTML / XML
  • IETMs
  • Standards

Interactive Electronic Technical Manual (IETM)

IETM
  • Software-based diagnostic tool for troubleshooting and repairing complex electronic equipment
  • Identifies the problem area
  • Identifies the necessary repair tools, parts, and any safety issues
  • Provides step-by-step procedures with diagrams and detailed instructions
  • Advantages:
    • Electronic screen display enhances user comprehension and allows faster and easier access to the required information
    • Less physical storage than paper tech manuals
    • Allows for universal electronic interchange of digital technical data, supporting a variety of display devices
For more information regarding IETM's.

For more information regarding Information Management Services.

TECHNICAL TRAINING

Tech Training Instructor-certified personnel provide a broad range of Information Technology technical training. Our training is provided at unit home stations, temporary duty locations and during field missions by way of Mobile Training Teams Readiness which necessitates the ability to “Train on Demand” by taking training and educators to the soldiers and units anywhere, anytime.

EPS Technical Training includes:
  • Basic IT Networking
  • Advanced Cisco Routing
  • Voice Over IP
  • Cisco Call Manager
  • Promina Operations
  • Promina Maintenance
  • REDCOM Operations
  • SNMPc
  • SolarWinds Toolset
  • Orion
  • HEAT Trouble Ticketing
  • Cisco PIX Firewall
  • NetScreen Firewall
  • Hercules
  • Retina
  • Cisco ACS
  • Microsoft Exchange Server
  • Active Directory
  • WIN-T Inc 1 systems architecture training
  • Information Assurance (IA) training
  • Certified Critical Infrastructure Security Professional
  • CompTIA training programs - Security+, Network+, and A+
  • Microsoft credential training
EPS provides training material that is recognized by the US Department of Education for issue of technical college credits. In connection with this training, EPS identifies all training required to accomplish the mission; evaluates training material and provides recommendations to the customer on any revisions that may be required and develops new courses as needed.

EPS develops training and documentation to support hardware and software training to include:
  • Programs of Instruction and lesson plans
  • Deployment of trainers to training sites
  • Logistics Support Analysis, shipping and receiving tasks, inventory control, hand receipt, equipment transfer activities and unit status reporting as required by the customer in connection with the training.
For more information regarding Technical Training.

Help Desk Services
Operations, Administration & Maintenance
Enterprise Resource Planning
Information Management
Interactive Electronic Technical Manual
Technical Training
EPS Services Brochure


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